FAQs

Are your cleaners insured?

Yes, our cleaners are covered by public liability, property damage and employers’ liability insurance.


Do you charge VAT?

We currently DO NOT charge VAT.


Do you provide cleaning equipment and materials?

Provision of cleaning detergents and equipment is included in the charge you have been initially quoted.


Can I leave your cleaners unsupervised?

Our cleaners are fully trained, vetted, insured and disciplined to provide high quality service. You can leave them at the property to carry out their job as long as you are comfortable with that. However if you do not feel confident in leaving them at the property unsupervised you are more than welcome to be there the whole time.


 

Do I pay you or do I pay to the cleaner the full amount?

You can pay to us directly or the cleaner at the end of the service.


What if I am not happy with the cleaning service?

In the unlikely event that you are not happy with the cleaning service we have provided, please notify us within 24 hours and we will return and re-do the clean

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